RELIABLE TELEPHONE SYSTEMS IN MELBOURNE

UNIFIED COMMUNICATION SOLUTIONS FOR BUSINESS

At Action-Priority, we provide expert telecommunication solutions that keep your team connected, productive, and efficient. Whether you need a cloud-based phone system, an on-premise PBX, or enterprise-grade communication tools, our team designs, installs, and supports tailored solutions for businesses across Melbourne and Victoria.

AVAYA CLOUD OFFICE 

WHY CHOOSE AVAYA CLOUD OFFICE

Avaya Cloud Office is a comprehensive communication platform that offers unified communications as a service (UCaaS). It is designed to meet the diverse needs of businesses and offers several compelling reasons for choosing it:

  1. Unified Communications: Avaya Cloud Office integrates calling, messaging, and meetings into one app, making it easier for your team to stay connected and communicate effectively.
  2. Flexibility and Scalability: It can scale according to your business needs. As a cloud-based solution, it offers the flexibility to add or reduce services or users as per business requirements without the need for substantial hardware changes.
  3. Reliability and Security: Avaya Cloud Office offers high reliability and enterprise-grade security features, ensuring your communication data is protected. It also guarantees high uptime, which is crucial for businesses that depend on constant communication.
  4. Integrations: It provides seamless integration with popular business tools like Office 365, Salesforce, Google Workspace, and more, which can significantly improve efficiency and workflow.
  5. Cost-effective: As a cloud-based service, it eliminates the need for maintaining a physical PBX system, which can be expensive to manage and maintain. You pay for what you use, which can help reduce communication costs.
  6. User-friendly: It offers a user-friendly interface that's easy to use, even for people who are not tech-savvy. This simplifies the process of onboarding new users.
  7. Global Reach: Avaya Cloud Office offers a global reach, providing unified communications solutions to businesses irrespective of their geographical location.
  8. Customer Support: Avaya has a reputation for providing good customer support, which can be crucial when you encounter issues or need help setting up and using their services.

Why Avaya Cloud Office

If you're interested in learning more about Cloud Telephony and how it can benefit your business, contact Action-Priority for more information and for a free analysis of your current telecommunications structure and pricing. Our team of experts can help you decide which cloud telephony solution is best suited for your business needs. We'll assess your current telecomunications structure and pricing, provide you with detailed insights and cost savings analysis, and help you make an informed decision. With our help, you can be sure that you're getting the most out of your cloud telephony investment.

FEATURES OF AVAYA CLOUD OFFICE

Avaya Cloud Office offers a robust set of features designed to enhance communication and collaboration. Here are some of the key features:

  1. Voice & Video Calling: Avaya Cloud Office allows you to make and receive high-quality voice and video calls. It also supports call forwarding, caller ID, call flip, call park, and more.
  2. Team Messaging: You can create team chat rooms to send messages, share files, and collaborate on tasks. This can improve team coordination and productivity.
  3. Online Meetings: You can host online meetings with video conferencing and screen sharing. This can be useful for remote teams and for businesses that work with clients in different locations.
  4. File Sharing & Collaboration: You can share files and collaborate on documents directly within the platform, making it easier for teams to work together on projects.
  5. Integration with Other Applications: Avaya Cloud Office can be integrated with various popular business apps like Google Workspace, Office 365, Salesforce, and more, enhancing productivity by allowing you to access and manage these apps from a single platform.
  6. Mobility: Avaya Cloud Office offers a mobile app that lets you access your communications system from anywhere using your smartphone. You can make calls, send messages, and even join meetings from your mobile device.
  7. Contact Center Capabilities: With Avaya Cloud Office, you can manage customer interactions more efficiently. It offers features like interactive voice response (IVR), call routing, analytics, and more.
  8. Security & Compliance: Avaya Cloud Office provides enterprise-grade security measures, including encryption and secure voice. It also offers compliance with industry regulations, ensuring that your communications data is protected.
  9. Administration & Analytics: Avaya Cloud Office provides comprehensive administration tools that make it easy to manage users and settings. It also offers analytics features that provide insights into call quality, usage, and more, helping you optimize your communications system.

These features can greatly enhance the way businesses communicate and collaborate, making Avaya Cloud Office a robust unified communications platform.

Avaya Cloud

Avaya Cloud Office Calling

 Avaya Cloud In Action

 Avaya Cloud Office App Intergrations

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Unlock seamless team collaboration and communication with Avaya Cloud Office. Benefit from easy integrations, comprehensive communication tools, and scalable plans tailored to your business needs.

Please call 1300 642 052 or email us at enquiries@action-priority.com.au to discuss our Avaya Cloud Office solutions.

Avaya Cloud Office Pricing


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Please call 1300 642 052 or email us at enquiries@action-priority.com.au to discuss Avaya Cloud Office pricing.

AVAYA IP OFFICE

WHY CHOOSE AVAYA IP OFFICE

Avaya IP Office is a robust and flexible unified communications solution designed for small and medium-sized businesses (SMBs). There are several reasons why a business might choose Avaya IP Office:

  1. Unified Communications: Avaya IP Office brings together voice, messaging, video, and conferencing in one solution, making it easier to manage and use.
  2. Scalability: As your business grows, so can your communications system. Avaya IP Office supports from 5 to 3,000 users, across a single site or up to 150 locations.
  3. Mobile Integration: With Avaya IP Office, you can use your office number and capabilities wherever you go on your mobile device. This ensures consistent communication and presence even when your team is out of office.
  4. Reliability: Avaya has a strong reputation for building reliable, high-quality communication hardware and software. It has a long history in the telecom industry, which often gives businesses confidence in its products.
  5. Cost-effective: Compared to other similar offerings, Avaya IP Office can provide a more cost-effective solution for unified communications and collaboration.
  6. Support for Remote Work: In an era where remote work has become more common, Avaya IP Office supports remote workers, enabling them to stay connected and productive regardless of their physical location.
  7. Integration with Other Software: Avaya IP Office integrates well with many commonly used business software, like CRM systems, which can boost productivity and ease of use.
  8. Customizability: The system is customizable to fit the specific needs of a business. It's also compatible with a wide range of Avaya desk phones, conference phones, and wireless accessories.
  9. Security: Avaya has strong security measures in place, including end-to-end encryption, to help protect your business's communications.
  10. Customer Support: Avaya offers comprehensive support options, including phone support, an extensive online knowledge base, and professional services for implementation and training.

FEATURES OF AVAYA IP OFFICE

Avaya IP Office offers a comprehensive suite of features that cater to a variety of business communication needs. These features include:

  1. Unified Communications: Avaya IP Office allows users to check their voicemail, email, and fax messages from one inbox. It also integrates voice, video, and web conferencing features.
  2. Mobility: Users can seamlessly move from their office phone to their mobile device without disrupting ongoing calls. They can also use their mobile device to access the same communications features they have on their desktop.
  3. Multi-channel Contact Center: This feature allows businesses to manage customer interactions through multiple channels including voice, email, and chat.
  4. Video Conferencing: Avaya IP Office includes a video conferencing feature that allows for face-to-face communication, regardless of location.
  5. Call Handling and Routing: The system can intelligently route calls based on a variety of criteria, ensuring that customers reach the right people and departments quickly.
  6. Interactive Voice Response (IVR): IVR automates routine tasks, like routing calls and providing pre-recorded responses to common questions, improving efficiency and freeing up human resources.
  7. Integration: Avaya IP Office integrates with a wide variety of business applications including CRM systems, Microsoft Outlook, and Google Apps, allowing for increased productivity and streamlined operations.
  8. Security: The system includes built-in security measures such as network-based session border controller functionality, encryption, and intrusion detection to help protect your business's communications.
  9. Teleworking: Avaya IP Office supports teleworking, enabling remote employees to stay connected and productive.
  10. Scalability: Avaya IP Office can support anywhere from 5 to 3,000 users, making it a scalable solution that can grow with your business.
  11. Call Recording: Calls can be recorded for training and compliance purposes.
  12. Hot Desking: Users can log in to any phone on the network, turning it into their own phone with their personal settings and speed dials. This is particularly useful in flexible workplaces and for shift workers.

At Action-Priority, we provide Avaya IP Office solutions that are tailored to your business’s needs. We are passionate about helping companies make the most of their telecommunications and provide free analyses of their current telecommunications assessment. Our team of experts will then work with you to come up with a customised solution that will help you save time and money.

Our goal is to help you stay connected and be efficient in your operations. With our Avaya IP Office solutions, you can be sure that your business is always up to date with the latest telecommunications technology. Get in touch with us today to explore the possibilities.

Avaya IP Office In Action

Avaya IP Office Worker

 Avaya IP Office Power User Video Demo

Avaya IP Office Teleworker

Please call 1300 642 052 or email us at enquiries@action-priority.com.au to discuss our Avaya IP Cloud solutions.

ALCATEL CLOUD BASED UC

VALUE PROPOSITION

  • Flexibility and Efficiency: XV-UC delivers a telephony solution that elevates business communication with unmatched flexibility and cost-effectiveness, diverging from traditional cloud service frameworks.
  • Industry-leading Platform: Rooted in the esteemed Alcatel-Lucent foundation, this solution ensures that businesses have access to premier, tried-and-tested telecommunication capabilities.
  • Customizable Licensing: Users gain the power to curate their experience, selecting only the licenses necessary for their unique requirements, and streamlining their investment.
  • Diverse Handset Selection: Catering to varied operational styles, XV-UC offers a spectrum of handsets from basic BYO options to sophisticated touch-screen models, ensuring a perfect fit for every user's needs.
  • Adaptable Contact Center Solutions: From single-site auto-attendants to comprehensive, multi-site systems, the platform offers a customizable range of options to address specific contact center demands.
  • Integrated Systems: By integrating flawlessly with MS Office and leading CRMs, XV-UC secures an interconnected ecosystem that maintains detailed records of all communications.
  • Proactive Service Management: A proactive stance on service management, with real-time alerts and diligent monitoring, promises a constantly operational service.
  • Nationwide Australian Support: Backed by a network of Australian support staff and field technicians across all states, immediate assistance is always available, ensuring minimal downtime

ALCATEL CLOUD SOLUTIONS OVERVIEW

  • Enterprise-Grade Telephony for SMBs: XV UC is a full-service Cloud Telephony platform, expertly crafted to meet the wide-ranging telecommunication needs of SMBs, delivering solutions from basic office setups to advanced, integrated call-center systems.
  • Flexible Work Solutions: Whether it’s for in-office use or for a workforce distributed across home offices, XV UC offers a versatile array of features like reporting, call recording, Auto Attendant, and automated call handling, making remote work more cohesive and managed.
  • Integrated Communication Systems: Users benefit from a harmonious integration with Microsoft Office applications like Outlook, MS Teams, and Exchange, alongside compatibility with many enterprise-grade CRMs, ensuring smooth, interconnected business operations.
  • Tailored to Your Needs: Every XV UC solution is bespoke, meticulously aligned with each customer’s specific requirements, with an assurance of support from a dedicated Australian Helpdesk operating 8x5x4 hours in Sydney.
  • Cost-Effective and Reliable: The service is designed to be economically viable, offering a dependable telephony solution that enhances communication with customers, ensuring a quick, efficient, and trouble-free experience.
  • Custom Number and Call Plan Selection: You have the autonomy to keep your existing phone numbers and choose a call plan that aligns perfectly with your business needs.
  • The Desirable Telephony Solution: In essence, XV UC represents the telephony solution businesses have long been seeking, merging hindsight with innovation to fulfill the telecommunication needs of the past and present.

CLOUD SOLUTION OPTIONS

Plan Key Features
Voice Basic Call forwarding, 3-way call, CLI, music on hold
Voice Plus: All Voice Basic features + Voicemail & Voicemail-to-email
Voice Pro Softphone/MS Teams integration, Outlook plug-ins, VoIP calling, and call supervision
UC Premium All Voice Pro + Video conferencing, recording, screen sharing, remote desktop control, group chat
UC Enterprise All UC Premium + Audio conferencing, secure communications, local dial-in numbers across 50+ countries

FEATURES LICENCES

  • Contact Centre

    • Routing options (Skills/Circular/Longest Idle)

    • In-Queue Audio (Welcome/In-Queue Position/MOH)

    • Overflow (Max Callers/Wait Time/Time of Day) Agent Features • Log in/Out, Available, Auto Answer, Absence Codes

    • Wall Board (Stats, Queues, Configurable display) Supervisor

    • Dashboard, Call Logger, Agent Status, Reporting

    • Conversation with other connected agents: instant messages, file sharing

    • Audio and video

    • Calling with connected agents

  • Visual Auto Attendant

    • Automated 24/7 call routing and greeting

    • Personalised call routing and greeting

    • Intuitive programming interface

    • Scalable, Multi-tenant, and SIP-based solution

    • Easy to manage via a web-based portal, for quick changes

  • XVAAS Receptionist Console

    • Visual Call handling and call dispatch

    • High call traffic with queue management

    • Excellent voice quality on dedicated phone or softphone

    • At-a-glance display of contacts "presence" (including Rainbow users)

    • OPTIONAL USB keyboard with attendant functions

    • Centralised dispatch for multi-site welcome • Multiple colour themes

  • Call Recording

    • Always Recording
    • Pause / Resume for PCI Compliance
    • Real-Time Dashboard
    • Online Portal to access recordings
    • Replay recordings, and classify for retrieval later
    • Search for calls based on: Date / Time / CLI / DDI / Ext. /category/duration
    • Attach notes as required
    • Encrypted storage of call recordings
    • User Access Permissions
    • Receive recordings via email
    • Compatible with all Accorde users:
    • Normal Telephony User
    • Contact Centre users

  • CTI/ CRM Connector

    • Click to Dial - From Anywhere on the Screen
    • CRM Dial Button Integration
    • CRM Integration for Screen popping
    • Integration for Bespoke CRM Packages
    • Pause & Resume Recording
    • Single Sign On for v RECORD
    • Configurable Wallboard Alerts
    • Single Sign On for v BOARD
    • Non-intrusive Mini task window
    • Automatically starts with Windows
    • Cloud & On-premise Support

Entry-Level Desk Phones

Alcatel ALE 2

  • Features

    • SIP connectivity

    • 2.8” backlit screen B/W (132x64px)

    • 3 SIP lines

    • 3 contextual keys

    • 4 menu keys

    • Wideband audio

    • 4-way navigation

    • 9 function keys: Handsfree, mute, message, headset, hold, transfer, conference, redial, and hang up

    • 2 x Gig Ethernet port 10/100/1000

    • RJ-9 Headset Connector

    • PoE 1W/2W (Idle/Active) PoE Class-1

Alcatel ALE 3

  • Features

    • SIP connectivity

    • 2.8” backlit Colour Screen (320x240px)

    • 3 SIP lines

    • 4 contextual keys

    • 4 menu keys

    • Wideband audio

    • 4-way navigation

    • 9 function keys: Handsfree, mute, message, headset, hold, transfer, conference, redial and hang up

    • 2 x Gig Ethernet port 10/100/1000

    • USB-A Headset Connector

    • PoE 1.1W/3.8W (Idle/Active) PoE Class-2

Alcatel ALE 20

  • Features

    • SIP connectivity

    • 2.8” backlit screen B/W (128x64px)

    • 3 SIP lines

    • 2 x 3 contextual keys

    • 4 menu keys

    • Wideband audio

    • 8 Function Keys: Line hook, dial-pad, mute with LED, volume +/- keys, hands-free with LED, 2 personal keys with LED,

    • Redial, info and message with LED

    • 4-way navigation

    • 2 x Gig Ethernet port 10/100/1000

    • RJ-9 Headset Port / UBS-A / USB-C

    • PoE 1.2W/1.6W (Idle/Active) PoE Class-1

Enterprise Desk Phones

Alcatel ALE 300 IP

  • Features

    • Large 3.5" Colour screen

    • 2x5 Contextual keys with blue LED

    • Optional alphabetical keyboard

    • Optional 2x12 key colour display module

    • HD audio using super wideband audio from speakerphone and headset

    • Cylindric sound bar with changeable colour

    • 3D audio broadcasting

    • Pair with computer and smartphone by USB or Bluetooth

    • Optional WLAN 5 and Bluetooth module with Bluetooth 5.0 for wireless headset

    • 2xUSB-C ports for wired headsets and accessories

    • VPN for secure work from anywhere

    • Gigabit Ethernet PC port

Alcatel ALE 120 MODULE 24 KEY ADD ON 

  • Features

    • Monitor all your customer service lines at a glance with this module

    • 24-programmable keys with LEDs.

    • The color LCD screens are very easy to read

    • Programming the keys is done electronically for easy maintenance

    • The module is connected and powered by the phone’s USB-C port

    • Connect up to 3 Panels to a handset for instant visibility of 72 extensions at a glance

Alcatel ALE 400 IP

  • Features

    • Large 4.3" Colour screen

    • 2x5 Contextual keys with blue LED

    • Optional alphabetical keyboard

    • Optional 2x12 key colour display module

    • Optional cordless handset

    • HD audio using super wideband audio from speakerphone and headset

    • Cylindric sound bar with changeable colour

    • 3D audio broadcasting

    • Sound capture by 3 microphones

    • Pair with computer and smartphone by USB or Bluetooth

    • Optional WLAN 5 and Bluetooth module with Bluetooth 5.0 for wireless headset

    • 2 x USB-C ports for headset & accessories

    • VPN for secure work from anywhere

    • Gigabit Ethernet PC port

Alcatel ALE 108 MODULE BLUETOOTH/WLAN

  • Features

    • Communicate wherever you want: The phone is connected in WLAN 5 to your company network, or to your internet box

    • Pair with a Bluetooth headset to communicate without a cumbersome cord

    • Insert the module in a dedicated side panel

Alcatel ALE 500 IP

  • Features

    • Large 5.5" TOUCH Colour screen

    • 2x5 Contextual keys & 5 programmable keys

    • Display of 2.6 additional touch buttons

    • Intuitive touch smart pad

    • Alphabetical keyboard

    • Optional 2x12 key colour display module

    • Optional cordless handset

    • HD audio using super wideband audio from speakerphone and headset

    • Cylindric soundbar with changeable colour

    • 3D audio broadcasting

    • Sound capture by 3 microphones

    • Pair with computer & smartphone by USB or Bluetooth

    • Optional WLAN 5 and Bluetooth module with Bluetooth 5.0 for wireless headset

    • 2 x USB-C ports for headset & accessories

    • VPN for secure work from anywhere

    • Gigabit Ethernet PC port

Alcatel ALE 140 CUSTOISATION KIT

  • Features


    • Available in 4 colours

       o Azure “Bright Blue”

       o Ruby “Red”

       o Factory “Grey”

       o Neptune “Deep Blue”

    • Match your handset to your environment

    • Easily replaceable by end-user

    • Gigabit Ethernet PC port

CONTACT CENTER FEATURES

  • Automated 24/7 call routing and greetings
  • Multi-tenant, scalable, SIP-based solution
  • Agent management: login/out, status, messaging, audio/video calls
  • Supervisor dashboard and reporting
  • Visual auto-attendant for efficient call handling

Please call 1300 642 052 or email us at enquiries@action-priority.com.au to discuss our Alcatel cloud-based solutions.

WHY CHOOSE ACTION-PRIORITY FOR TELEPHONE SYSTEMS?

  • WHAT MAKES YOUR TELECOMMUNICATION SOLUTIONS DIFFERENT?

    We provide tailored solutions for Avaya Cloud Office, Avaya IP Office, and Alcatel XV UC, combining expert consultation, professional installation, and ongoing support.

  • CAN I INTEGRATE CLOUD AND ON-PREMISE SYSTEMS?

    Yes. We integrate cloud telephony, on-premise PBX, mobile apps, and contact centre solutions into a single seamless communication ecosystem.

  • DO YOU PROVIDE ONGOING SUPPORT?

    Absolutely. We offer maintenance, training, upgrades, and rapid local support across Melbourne and Victoria.

  • ARE YOUR SOLUTIONS SUITABLE FOR SMALL AND LARGE BUSINESSES?

    Yes. Our systems are scalable and flexible, serving small offices, multi-site enterprises, and large-scale call centres.

Boost productivity and stay connected with Action-Priority’s advanced telephone systems.


CONTACT US TODAY for a free assessment of your current telecoms setup, expert recommendations, and a customised solution that fits your business needs.

Get your telephone system installed by experts – call 1300 642 052.