Essentials
paid annually
- Team messaging
- Document sharing
- Up to 49 users
- Unlimited inbound calling minutes
- 250 Included outbound calling minutes per user
- 100 Inbound minutes for 1800/1300 numbers
- 24/7 support
We Service: Oakleigh South, Oakleigh, Bentleigh East, Moorabbin, Highett, Clayton, Cheltenham, South Melbourne, Dandenong, Brighton, Plus Greater Melbourne
RingCentral is a cloud-based communications platform that helps businesses manage phone calls, messaging, meetings and customer communications from the office, at home or on the road.
RingCentral gives your business a professional phone experience with the flexibility of cloud technology. It can help improve how customers reach your business and how your team handles calls.
Create business call flows with greetings, menu options, ring groups, call queues, voicemail and after-hours routing.
Use compatible desk phones in the office and the RingCentral app for staff who work remotely or need mobility.
Add users, phones, sites and call-flow changes as your business grows, without needing a traditional onsite phone system.
Bring business calling, messaging and meetings together so staff can communicate with customers and team members more easily.
Cloud communications can reduce dependence on old onsite phone equipment and make future changes easier to manage.
Action-Priority can assist with planning, handset supply, setup guidance, number porting support and call-flow changes.
The right RingCentral setup can help callers reach the correct person or department, reduce missed calls, improve after-hours handling and give your business a more professional phone presence.
RingCentral supports a range of business desk phones. Compatibility can depend on the exact model, firmware, region and account setup, so Action-Priority can help confirm the right handset before ordering.

Reliable everyday office handset for standard business users.

Colour-screen desk phone suitable for reception, office and team environments.

Wireless-capable business desk phone option for modern office setups.

Premium touchscreen handset for users who need more advanced desk-phone features.

Cordless phone options for staff who need to move around the workplace.

Modern Poly desk phone range for business calling.

Popular multi-line business handset with a professional desk-phone layout.

Cisco business IP phone options for compatible RingCentral deployments.

Avaya J-Series handset option listed by RingCentral as supported for RingCentral use.
Never miss a call again with 24/7 AI Agents built right into your business phone system.
RingEX Add-on
Say goodbye to missed calls with AI Receptionist
No IT support needed. Quickly train AI Receptionist using your website, FAQs, or uploaded documents.
Deliver human-like conversations in multiple languages to keep customers engaged every step of the way.
Direct calls by name, location, and keywords — no prompts, no wrong transfers, with all the details you need.
Manage FAQs, capture leads, schedule appointments, block spam, and handle after-hours or desk-time calls effortlessly.
Automate complex workflows with AI-powered solutions for contact centres of all sizes.
| Onboarding | |
|---|---|
| Natural, human-like voice that understands your callers’ needs | 8 custom voice options |
| Setup and onboarding | Self-serve, out-of-the-box setup Works with any phone number |
| Knowledge base | Import content from your website Upload unlimited documents for AI insights |
| Number of agents | Unlimited |
| Skills | |
|---|---|
| Languages | English (US, UK, AUS), French (Canadian and European), and Spanish |
| Call greetings | Customisable |
| Call routing | Accurately routes calls to any contact, extension, or phone number by name or context |
| Appointment scheduling (coming soon) | Google and Outlook calendars |
| Call transcripts | ✓ |
| Call analytics | Metrics on call volume, trends, and transcripts |
Important details and disclaimers
* Overage charges of $0.10 per minute apply if usage exceeds the total included minutes. Additional minute bundles are available for purchase. Call limits are rounded up and billed in 30-second increments.
Experience effortless productivity with the #1 business communications platform. AI-powered calls, messages, and meetings unified across wherever work happens.
| Have a question? Call: 1300 642 052 | Essentials
Annually: $22.99/user/mo
Monthly: $25.99/user/mo |
Standard
Annually: $37.99/user/mo
Monthly: $47.99/user/mo |
Premium Most popular
Annually: $45.99/user/mo
Monthly: $55.99/user/mo |
Ultimate
Annually: $66.99/user/mo
Monthly: $76.99/user/mo |
|---|---|---|---|---|
| Inbound calling minutes | Unlimited | Unlimited | Unlimited | Unlimited |
| Included outbound calling minutes per user | 250 | 1,000 | 1,500 | 2,000 |
| Included 1800/1300 inbound minutes | 100 | 1,000 | 2,500 | 10,000 |
| 24x7 support | ✓ | ✓ | ✓ | ✓ |
| Implementation and Training | ✓ | ✓ | ✓ | ✓ |
| High-definition (HD) voice | ✓ | ✓ | ✓ | ✓ |
| Voicemail-to-email | ✓ | ✓ | ✓ | |
| Voicemail-to-text | ✓ | ✓ | ✓ | ✓ |
| Team messaging | ✓ | ✓ | ✓ | ✓ |
| Document sharing | ✓ | ✓ | ✓ | ✓ |
| Call management and phone system administration | ✓ | ✓ | ✓ | ✓ |
| Call log reports | ✓ | ✓ | ✓ | ✓ |
| Mobile and desktop apps for iOS and Android | ✓ | ✓ | ✓ | ✓ |
| Phone rental options: desk and conference phones | ✓ | ✓ | ✓ | ✓ |
| Call recording | On demand | On demand | Automatic | Automatic |
| Compatible with RingCentral Rooms (add on) | ✓ | ✓ | ✓ | |
| Compatible with RingCentral Room Connector (add-on) | ✓ | ✓ | ✓ | |
| Popular integrations including Microsoft 365, Google Workspace, Slack, and more | ✓ | ✓ | ✓ | |
| Internet fax | ✓ | ✓ | ✓ | |
| Unlimited audio conferencing | ✓ | ✓ | ✓ | |
| Video meetings and participants | Up to 200 people per video meeting |
Up to 200 people per video meeting |
Up to 200 people per video meeting |
|
| IVR | Multi-level | Multi-level | Multi-level | |
| Real-time Analytics | ✓ | ✓ | ||
| Advanced call handling including whisper, barge, and more | ✓ | ✓ | ||
| Citrix & VMware virtual desktop integration | ✓ | ✓ | ✓ | |
| Single Sign-on | ✓ | ✓ | ||
| Multi-site admin and management | ✓ | ✓ | ||
| Up to 8 digits extensions with site codes | ✓ | ✓ | ||
| Hot desking | ✓ | ✓ | ||
| Integrations with Salesforce.com®, Zendesk®, and Desk.com™ | ✓ | ✓ | ||
| Industry-specific integrations with Canvas, Smarsh, and more | ✓ | ✓ | ||
| Call monitoring | ✓ | ✓ | ||
| Developer platform | ✓ | ✓ | ||
| Device Status Reports | ✓ | |||
| Device Status Alerts | ✓ | |||
| Unlimited Storage** | ✓ | |||
| Push-to-talk / walkie-talkie | Add-on option | Add-on option | Add-on option | Add-on option |
Starting at $63 /host/month *
Starting at $19.99 per month *
from $10 per user / per month
$59 /room/month or $588 annually (17% savings)
$59 /room/month or $588 annually (17% savings)
$7 /user/month
$84 /user **
$55 /month
At Action-Priority, we provide expert telecommunication solutions that keep your team connected, productive, and efficient. Whether you need a cloud-based phone system, an on-premise PBX, or enterprise-grade communication tools, our team designs, installs, and supports tailored solutions for businesses across Melbourne and Victoria.

Avaya Cloud Office is a comprehensive communication platform that offers unified communications as a service (UCaaS). It is designed to meet the diverse needs of businesses and offers several compelling reasons for choosing it:
If you're interested in learning more about Cloud Telephony and how it can benefit your business, contact Action-Priority for more information and for a free analysis of your current telecommunications structure and pricing. Our team of experts can help you decide which cloud telephony solution is best suited for your business needs. We'll assess your current telecomunications structure and pricing, provide you with detailed insights and cost savings analysis, and help you make an informed decision. With our help, you can be sure that you're getting the most out of your cloud telephony investment.

Avaya Cloud Office offers a robust set of features designed to enhance communication and collaboration. Here are some of the key features:
These features can greatly enhance the way businesses communicate and collaborate, making Avaya Cloud Office a robust unified communications platform.
Avaya Cloud
Avaya Cloud In Action
Avaya Cloud Office Calling
Avaya Cloud Office App Intergrations
Unlock seamless team collaboration and communication with Avaya Cloud Office. Benefit from easy integrations, comprehensive communication tools, and scalable plans tailored to your business needs.
Please call 1300 642 052 or email us at enquiries@action-priority.com.au to discuss our Avaya Cloud Office solutions.
Prices are subject to change without notice Please contact us for confirmation.
Minimum 2 services required.

Please call 1300 642 052 or email us at enquiries@action-priority.com.au to discuss Avaya Cloud Office pricing.

Avaya IP Office is a robust and flexible unified communications solution designed for small and medium-sized businesses (SMBs). There are several reasons why a business might choose Avaya IP Office:
Avaya IP Office offers a comprehensive suite of features that cater to a variety of business communication needs. These features include:
At Action-Priority, we provide Avaya IP Office solutions that are tailored to your business’s needs. We are passionate about helping companies make the most of their telecommunications and provide free analyses of their current telecommunications assessment. Our team of experts will then work with you to come up with a customised solution that will help you save time and money.
Our goal is to help you stay connected and be efficient in your operations. With our Avaya IP Office solutions, you can be sure that your business is always up to date with the latest telecommunications technology. Get in touch with us today to explore the possibilities.
Avaya IP Office In Action
Avaya IP Office Power User Video Demo
Avaya IP Office Worker
Avaya IP Office Teleworker
Please call 1300 642 052 or email us at enquiries@action-priority.com.au to discuss our Avaya IP Cloud solutions.

BUSINESS COMMUNICATIONS • MELBOURNE
A scalable business communication platform designed for teams that need professional call handling, mobility options, and dependable performance.

Alcatel-Lucent OXO Connect is a modern business communication system designed to support growing teams with reliable voice services and flexible expansion options. It is ideal for offices, medical clinics, warehouses, retail stores, and hospitality venues.


• SIP connectivity
• 2.8” backlit screen B/W (132x64px)
• 3 SIP lines
• 3 contextual keys
• 4 menu keys
• Wideband audio
• 4-way navigation
• 9 function keys: Handsfree, mute, message, headset, hold, transfer, conference, redial, and hang up
• 2 x Gig Ethernet port 10/100/1000
• RJ-9 Headset Connector
• PoE 1W/2W (Idle/Active) PoE Class-1

• SIP connectivity
• 2.8” backlit Colour Screen (320x240px)
• 3 SIP lines
• 4 contextual keys
• 4 menu keys
• Wideband audio
• 4-way navigation
• 9 function keys: Handsfree, mute, message, headset, hold, transfer, conference, redial and hang up
• 2 x Gig Ethernet port 10/100/1000
• USB-A Headset Connector
• PoE 1.1W/3.8W (Idle/Active) PoE Class-2

• SIP connectivity
• 2.8” backlit screen B/W (128x64px)
• 3 SIP lines
• 2 x 3 contextual keys
• 4 menu keys
• Wideband audio
• 8 Function Keys: Line hook, dial-pad, mute with LED, volume +/- keys, hands-free with LED, 2 personal keys with LED,
• Redial, info and message with LED
• 4-way navigation
• 2 x Gig Ethernet port 10/100/1000
• RJ-9 Headset Port / UBS-A / USB-C
• PoE 1.2W/1.6W (Idle/Active) PoE Class-1

• Large 3.5" Colour screen
• 2x5 Contextual keys with blue LED
• Optional alphabetical keyboard
• Optional 2x12 key colour display module
• HD audio using super wideband audio from speakerphone and headset
• Cylindric sound bar with changeable colour
• 3D audio broadcasting
• Pair with computer and smartphone by USB or Bluetooth
• Optional WLAN 5 and Bluetooth module with Bluetooth 5.0 for wireless headset
• 2xUSB-C ports for wired headsets and accessories
• VPN for secure work from anywhere
• Gigabit Ethernet PC port

• Monitor all your customer service lines at a glance with this module
• 24-programmable keys with LEDs.
• The color LCD screens are very easy to read
• Programming the keys is done electronically for easy maintenance
• The module is connected and powered by the phone’s USB-C port
• Connect up to 3 Panels to a handset for instant visibility of 72 extensions at a glance

• Large 4.3" Colour screen
• 2x5 Contextual keys with blue LED
• Optional alphabetical keyboard
• Optional 2x12 key colour display module
• Optional cordless handset
• HD audio using super wideband audio from speakerphone and headset
• Cylindric sound bar with changeable colour
• 3D audio broadcasting
• Sound capture by 3 microphones
• Pair with computer and smartphone by USB or Bluetooth
• Optional WLAN 5 and Bluetooth module with Bluetooth 5.0 for wireless headset
• 2 x USB-C ports for headset & accessories
• VPN for secure work from anywhere
• Gigabit Ethernet PC port

• Communicate wherever you want: The phone is connected in WLAN 5 to your company network, or to your internet box
• Pair with a Bluetooth headset to communicate without a cumbersome cord
• Insert the module in a dedicated side panel

• Large 5.5" TOUCH Colour screen
• 2x5 Contextual keys & 5 programmable keys
• Display of 2.6 additional touch buttons
• Intuitive touch smart pad
• Alphabetical keyboard
• Optional 2x12 key colour display module
• Optional cordless handset
• HD audio using super wideband audio from speakerphone and headset
• Cylindric soundbar with changeable colour
• 3D audio broadcasting
• Sound capture by 3 microphones
• Pair with computer & smartphone by USB or Bluetooth
• Optional WLAN 5 and Bluetooth module with Bluetooth 5.0 for wireless headset
• 2 x USB-C ports for headset & accessories
• VPN for secure work from anywhere
• Gigabit Ethernet PC port

• Available in 4 colours
o Azure “Bright Blue”
o Ruby “Red”
o Factory “Grey”
o Neptune “Deep Blue”
• Match your handset to your environment
• Easily replaceable by end-user
• Gigabit Ethernet PC port
A professional capability set designed for dependable day-to-day business communications.
Voicemail and auto-attendants to present a professional customer experience.
Add users and capabilities as your team expands.
Flexible connectivity suitable for modern business networks.
Designed for consistent performance in busy environments.
A strong fit for businesses operating across more than one location.
Installation, setup, and ongoing support available locally in Melbourne.
Local Melbourne service focused on smooth rollout, training, and dependable support.
Dandenong • Dandenong South • Clayton • Oakleigh • Moorabbin • Springvale • Keysborough • Mulgrave • Hallam • Noble Park • Braeside • Pakenham • Rowville • Bayswater • Scoresby • Ringwood • Knoxfield • Wantirna • Lysterfield • Croydon • Kilsyth • Vermont • Blackburn • Port Melbourne • Bangholme • City of Melbourne • City of Port Phillip • City of Yarra • City of Banyule
We supply, install and support Alcatel‑Lucent OXO Connect business phone systems across Melbourne’s south‑east, east, inner suburbs and surrounding business districts.
Dandenong • Dandenong South • Clayton • Oakleigh • Moorabbin • Springvale • Keysborough • Mulgrave • Hallam • Noble Park • Braeside • Bangholme • Pakenham • Rowville • Bayswater • Scoresby • Ringwood • Knoxfield • Wantirna • Lysterfield • Croydon • Kilsyth • Vermont • Blackburn • Port Melbourne • City of Melbourne • City of Port Phillip • City of Yarra • City of Banyule
Yes — it is designed to support SMB environments and can scale as your business grows.
Yes — installation, configuration, testing, and training are included.
Most SMB installations are completed within one to two days depending on site size.
Yes — ongoing local support is available for adjustments and expansion.
Contact us today for a tailored OXO Connect solution for your Melbourne business.
Please call 1300 642 052 or email us at enquiries@action-priority.com.au to discuss our Alcatel cloud-based solutions.
We provide tailored solutions for Avaya Cloud Office, Avaya IP Office, and Alcatel-Lucent Oxo Connect, combining expert consultation, professional installation, and ongoing support.
Yes. We integrate cloud telephony, on-premise PBX, mobile apps, and contact centre solutions into a single seamless communication ecosystem.
Absolutely. We offer maintenance, training, upgrades, and rapid local support across Melbourne and Victoria.
Yes. Our systems are scalable and flexible, serving small offices, multi-site enterprises, and large-scale call centres.
Boost productivity and stay connected with Action-Priority’s advanced telephone systems.
CONTACT US TODAY for a free assessment of your current telecoms setup, expert recommendations, and a customised solution that fits your business needs.
Get your telephone system installed by experts – call 1300 642 052.
We Service: Oakleigh South, Oakleigh, Bentleigh East, Moorabbin, Highett, Clayton, Cheltenham, South Melbourne, Dandenong, Brighton, Plus Greater Melbourne


