Your questions, answered

We service all of Greater Melbourne, with a focus on the south-east including Oakleigh, Bentleigh East, Moorabbin, Highett, Clayton, Cheltenham, South Melbourne, Dandenong, and Brighton. Not sure if we cover your area? Just call us on 1300 642 052 and we'll let you know.

Yes. Action-Priority is fully licensed and insured for all the work we carry out, including security system installation, data cabling, and telecommunications. We are also Hikvision-certified installers. You can ask to see our credentials at any time.

Action-Priority was founded by Joe Pugliese in 1988. That's over 35 years of hands-on experience in telecommunications, security systems, and IT — all of which Joe and the team bring to every job we take on.

Our standard business hours are Monday to Friday, 9am–5pm. For urgent jobs or specific requirements, contact us directly on 1300 642 052 and we'll do our best to accommodate you.

It depends on the size and layout of your property. For a typical home, 4 cameras covering the front entry, driveway, back yard, and side access is a solid starting point. For businesses, we assess your entry points, car parks, and internal areas. We offer a free site survey so we can recommend exactly what's right for your property — no guesswork.

Yes. All of our Hikvision and Dahua systems include remote smartphone access as standard. We set this up for you before we leave so you can view live footage and recordings from anywhere in the world. We also walk you through how to use it.

Yes. All cameras we supply include infrared night vision as standard, providing clear footage in low-light or complete darkness. We also offer colour night vision cameras for high-priority areas like front entries and driveways.

Storage duration depends on the number of cameras, recording resolution, and the size of the hard drive installed in your NVR (Network Video Recorder). A typical 4-camera system with a 1TB drive stores around 30 days of continuous footage. We'll advise you on the right storage size for your needs at the time of your free assessment.

Both are world-leading CCTV brands with excellent quality and reliability. Hikvision is our most commonly recommended brand and is what we're certified in. Dahua is a strong alternative with comparable performance. We'll recommend the right brand and model for your specific needs and budget during your site assessment.

We install alarm systems from Hikvision, Bosch, NESS, and Paradox — all leading brands with strong support networks in Australia. During your assessment, we'll recommend the best brand and model for your property size, layout, and budget.

Yes — most modern alarm systems we install support smartphone app control, allowing you to arm and disarm remotely, receive alerts, and check the status of your system from anywhere. We'll confirm app compatibility for your chosen system before installation.

Yes. We supply and install Hikvision intercoms and access control systems for both residential and commercial properties. This includes video intercoms, keypad entry, swipe card systems, and multi-door access control for businesses and facilities.

We work with Superloop and Exetel for business NBN, both of which offer reliable, high-speed connections with strong business support. For enterprise-grade requirements, we also offer Superloop Enterprise Ethernet and Exetel Enterprise Ethernet solutions.

Yes — commercial and hospitality Wi-Fi is one of our specialties. We design and install multi-access-point systems that provide full coverage across dining areas, kitchens, and outdoor spaces, with separate guest and staff networks as required.

Yes. We supply and install Cel-Fi mobile signal boosters for homes and businesses experiencing poor mobile reception. These are particularly effective in buildings with thick walls, basements, or rural-fringe areas. Call us to discuss whether a booster is right for your situation.

Yes, completely free and with no obligation. Joe will come to your property, assess the layout, discuss your needs, and provide a written quote. There's no pressure to proceed and no charge regardless of whether you go ahead.

It varies by job. A standard 4-camera home CCTV system typically takes half a day. Larger commercial installations or combined systems (CCTV + alarm + access control) may take a full day or more. We'll give you a clear timeframe in your written quote so you can plan accordingly

Yes, always. Our team takes pride in leaving your property exactly as we found it. We wear shoe covers inside homes, clean up any cable offcuts, and won't leave until you're completely happy with the installation and know how to use your new system.

All installations include a 12-month warranty covering both parts and labour. Manufacturer warranties on equipment apply in addition to this. If anything isn't working as it should, just call us and we'll come back and sort it out.

We accept payment by bank transfer, credit card, and EFTPOS. We also accept Google Pay, Apple Pay, and Afterpay for eligible purchases. Payment details will be outlined in your quote.