Most Melbourne businesses and homeowners install a CCTV system and then — quite understandably — forget about it. The cameras are on the wall, the light is blinking, and the assumption is that everything is recording. But CCTV systems, like any technology, require regular maintenance to remain effective. Discovering that your cameras weren't recording properly only after you need the footage is a situation no one wants to be in.
What can go wrong with a CCTV system over time?
Hard drive failure is the most common cause of lost footage. NVR hard drives typically have a lifespan of 3–5 years, and failure is often gradual — the drive continues to appear functional while silently losing data. Camera lens fouling from dust, spiderwebs, and weathering reduces image quality without any obvious indication that the camera is degraded. Motion detection settings can drift or become misconfigured after firmware updates, meaning cameras record continuously (filling storage faster) or miss events entirely. Power supply degradation affects image quality and camera reliability. And in outdoor installations, cable entries can degrade and allow moisture ingress.
What does a CCTV service include?
Action-Priority's annual CCTV service includes a physical inspection and cleaning of all camera lenses, a check of all camera housings for moisture ingress or damage, a review of recording settings and storage health, a test playback of footage from each camera, a firmware update check, and a written report of the system's status with any recommendations. Where issues are identified, we provide a quote for remediation.
The cost of not servicing
The cost of an annual CCTV service is modest — typically $150–$350 depending on the number of cameras and system complexity. The cost of discovering your system wasn't recording when you need footage — for an insurance claim, a theft investigation, or a WorkSafe incident — is immeasurably higher. Beyond the financial cost, there's the frustration, the potential for an unsuccessful insurance claim, and in some cases, the legal liability of not being able to demonstrate what occurred on your premises.
Upgrades to consider during a service
A service visit is also a good opportunity to discuss upgrades. CCTV technology improves rapidly — a system installed five years ago may be significantly outperformed by current models in terms of resolution, night vision, and analytics capabilities (such as licence plate recognition or person/vehicle detection). Action-Priority can advise on a cost-effective upgrade path that retains your existing infrastructure where possible.
Service contracts for property managers and businesses
For property managers overseeing multiple sites, and for businesses with critical CCTV infrastructure, Action-Priority offers annual service contracts that provide scheduled maintenance visits and priority response for call-outs. This gives you predictable costs and the assurance that your systems are being looked after by professionals.
📞 Get in Touch | When did you last have your CCTV system checked? Book an Action-Priority service visit — call 1300 642 052 or visit action-priority.com.au
